Notifications inbox

Who this is for: All signed-in users
What you'll achieve: Read duty messages and acknowledge high-priority items

Steps

1. Open Notifications.
2. Review the Inbox list: subject, body, channel tag, and status.
3. For high priority items, select Confirm when you have read them.

Messages appear when a day is published, a live duty is moved, or a change request is received or decided, once notification rules are set up. Staff companion inbox uses the same in-app notices, shown as a short title and separate lines (without raw links).

Empty inbox

If you see “Inbox empty”, either no events have fired yet, or no rule targets your role/assignee status.

Admins

Below the inbox, admins configure rules and templates. See Notification rules.

Recent sends (delivery log)

Admins with notify.configure see Recent sends below the rules section. It lists the latest in-app and email deliveries with channel, subject, status, and recipient, useful when staff report missing emails or digest delays.

Statuses include sent, delivered, failed, and pending (queued during quiet hours until the digest cron runs).

What happens next

• Notification rules
• Today board