Appearance
Help & ideas
Who this is for: Anyone signed in to a school portal
What you'll achieve: Ask a question, report a problem, or request a feature or improvement
Help & ideas is how you talk to the SchoolRota team about the product. It is not a rota change request (those stay under Rota requests).
Open Help & ideas
- Sign in to your school portal.
- Open Help & ideas in the sidebar (or Help in the header during first-run setup).
- Choose I have a question, Something is wrong, or Request a feature or improvement.
Questions search the same guides the assistant uses. If a guide answers you, you can stop there. If not, send the question to SchoolRota.
You can add up to three screenshots (PNG, JPEG, or WebP). Use them for a problem you can show on screen.
From the assistant
Duty leads and admins can also send an idea from chat. The assistant searches the docs first. If the answer is not there, it shows a card: Send this to SchoolRota. Approve the card to send it.
Staff, office, and viewer logins do not have chat. Use the Help page.
Your requests
Sent items appear under Your requests. Statuses are:
| Label | Meaning |
|---|---|
| Open | We have it, or you sent a follow-up |
| Waiting for you | We replied |
| Done | Closed |
We email you when we reply. Help & ideas in the sidebar also shows a count, and other pages show a banner until you open the request.
What not to send here
- Billing: use Admin → Billing to continue with a card or request a purchase order, or email hello@schoolrota.com
- Security reports: email security@schoolrota.com
- Coming off a duty: use Rota requests or My schedule