Operator Inbox

Who this is for: Platform operators
What you'll achieve: Read and reply to school Help & ideas requests

Schools send questions, problems, ideas, and feedback from Help & ideas (or from the assistant, after an approval card). Those land in Inbox. Screenshots appear on the request and in the thread. You can attach screenshots to a reply.

Open Inbox

1. Sign in to /operator.
2. Open Inbox (operator.inbox.read).
3. Filter Open, Unread, Ideas, Problems, Waiting on school, or Done.
4. Open a request to reply (operator.inbox.reply).

Readonly operators can read the queue. They cannot reply.

What you can do

• Reply (the school is emailed and sees Waiting for you)
• Attach a docs path
• Close as answered
• Set idea status (considering, planned, shipped, not now)
• Open Schools & flags or Support access for the same school

Impersonation stays on Support access. An impersonating session cannot send or reply to Help & ideas.

New request email

A new request emails both:

• SUPPORT_INBOX_EMAIL (or hello@schoolrota.com if empty)
• ADMIN_SIGNUP_NOTIFY_EMAIL (or info@schoolrota.com if empty), the same address as new signup alerts

If both env vars resolve to the same mailbox, only one email is sent.

What happens next

• Support impersonation
• Provisioning tenants